Growing old in China.
BLOG: In Australia, we have around 5 million people aged 60+. But China has 225 million people aged 60+.
Monthly archives for September 2017
Design thinking. What is it?
‘Design Thinking’, or ‘Service Design’ applies a structured creative process, and focus on customer insights familiar to design, communications, and marketing professionals, to scenarios like product, service or business i…
Issues management. Preparedness is key.
BLOG: Have you got all your ducks in a row to respond during a crisis? For issues management to be effective, preparedness is key.
How the energy retail market is failing us.
BLOG: Competition in Victoria’s energy retail market hasn’t worked for the consumer. Prices are high. Service and innovation are low. The market has failed.