Join Ellis Jones and innovAGEING for this interactive workshop exploring how design thinking methodologies can be applied in aged care to achieve greater health and well-being outcomes and build sustainable businesses.
DATE: Wednesday, 4 July 2018
TIME: 6.00pm – 8.30pm
WHERE: Realm of Possibilities – 3A Glasshouse Rd, Collingwood, VIC, 3066
Aged care customers have increasing needs and ever higher expectations. The sector is becoming more competitive, with new and existing providers seeking a means to differentiate and innovate.
Aged care providers that understand their customers and are responsive to their needs and preferences as they change over time, will not only achieve greater health and well-being outcomes, but also build sustainable businesses.
The more providers expressing their distinct purpose, identity, expertise and approaches through lived experience, the more choice customers will have. This is the journey our sector is on – to a well-functioning market-based system.
By adopting contemporary innovation models and techniques used by other sectors, we can change the conversation we have with communities, co-designing better services, accommodation and experiences.
Design thinking applies a structured creative process and a focus on customer insights to achieve product, service or business innovation. In aged care it can also be ‘social innovation’ – solutions that have a measurable impact on people’s lives.
Join Ellis Jones and innovAGEING for this interactive workshop exploring how design thinking methods and techniques can be applied in aged care to:
o Understand: pain points and unmet needs along the customer journey through care
o Design: assess and design solutions
o Test: feasibility, viability and desirability of solutions
This event is limited to 40 people so register now to secure your place.